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Results 1 - 10 of 170
South West Water Recommends
  1. Can I see information about my account online?
    Yes, we have launched our online 'My Account'  website on the 1 April 2011. 'My Account'  online allows you to view bills, change address, send meter readings, see billing and...
    Date Updated: 03/06/2011
    Read more about: "Can I see information about my account online?"
  2. What do I do if I am a new customer?
    Customers moving to the area can  let us know online by clicking change your address , however, if you have not previously been responsible for paying water charges or are a first time...
    Date Updated: 21/10/2011
    Read more about: "What do I do if I am a new customer?"
  3. What do I do if I am moving?
    Existing Customers If you are moving let us know by registering for  'My Account' online, or by completing the form change your address .   Not all the fields are...
    Date Updated: 23/12/2011
    Read more about: "What do I do if I am moving?"
  4. I have no water
    We work 24 hours a day to provide you with a constant supply of water, however, bursts in the mains or the failure of pumps or their electricity can interrupt the flow of water. Your water supply may...
    Date Updated: 12/05/2011
    Read more about: "I have no water"
  5. Where is my water meter?
    The meter sits inside a chamber connected to your supply pipe and is usually located close to the boundary of your property, in your front garden or in the footpath immediately outside your property...
    Date Updated: 13/05/2011
    Read more about: "Where is my water meter?"
  6. How can I pay my bill?
    There are a number of easy payment methods, you can pay in full or arrange an instalment plan with us. Online - register for  'My Account' online which allows you to pay online by...
    Date Updated: 11/05/2011
    Read more about: "How can I pay my bill?"
  7. How do I get a meter installed?
    If you are a domestic customer we will install a meter for you free of charge as long as it is practical to install one and the cost of installation will not be unreasonable. You can find out more by...
    Date Updated: 09/01/2012
    Read more about: "How do I get a meter installed?"
  8. What are your current charges/tariffs?
    Our charges scheme for water and sewerage services are set by our regulator Ofwat. They run from 1 April to 31 March each year. Everyone pays different tariffs depending on whether they have...
    Date Updated: 01/02/2012
    Read more about: "What are your current charges/tariffs?"
  9. Can I apply for a lower bill if I am on benefits?
    Yes, if you are on a meter and receive a means-tested benefit or tax credit you may be eligible for our WaterSure tariff. We can put a limit on your charges for water and sewerage services, if you...
    Date Updated: 26/01/2012
    Read more about: "Can I apply for a lower bill if I am on benefits?"
  10. When will South West Water read my meter and how often will I get a bill?
    Details of when your meter is due to be read will be sent to you when you have a meter installed or move into a metered property. Following an actual or estimated meter reading, customers who...
    Date Updated: 23/12/2011
    Read more about: "When will South West Water read my meter and how often will I get a bill?"
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